Terms of Service & Fulfillment Agreement

This Fulfillment & Prep Services Agreement ("Agreement") is entered into between 9805 SUNNYCOAST LANE LLC, a limited liability company organized under the laws of the State of New Mexico, United States, with its principal place of business at 8206 Louisiana Blvd NE Ste A657, Albuquerque, NM 87113 ("Company", "we", "us"), and the individual or entity that registers for an account ("Client", "you").

By creating an account, checking the acceptance box, providing your electronic signature, and clicking "Create Account", you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. Your electronic signature, together with the IP address, date and time recorded at acceptance, constitutes a legally binding signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA).

The Company operates a third-party logistics (3PL) and prep center providing warehousing and fulfillment services to online sellers, including but not limited to: receiving and inspection, inventory counting and storage, FBA prep and FNSKU labeling, polybagging and packaging, kitting and bundling, FBM/DTC pick-pack-ship, returns processing, and forwarding/removals (collectively, the "Services").

The Company provides Services in accordance with the Client's instructions and the applicable marketplace or carrier requirements (including Amazon's inventory and prep policies). The Company is an independent contractor and is not affiliated with Amazon, Shopify, Walmart, or any carrier or marketplace.

Services are billed according to the Company's published price list, as updated from time to time, or a written quote provided to the Client. The Client funds a prepaid account balance ("Balance") used to cover Service fees, or the Company issues invoices for Services rendered.

The Client may fund the Balance ("Top-Up") using a payment method processed by our third-party payment processor. Card details are entered on and handled by the payment processor; the Company does not store full card numbers. The Company may also issue invoices, payable by their due date through the Client portal, either from available Balance or by card.

All amounts are stated and charged in United States Dollars (USD). By submitting a payment, the Client represents that they are the authorized holder of the payment method used and authorizes the charge. The Client agrees not to initiate any chargeback or payment dispute without first contacting the Company in good faith through the in-portal ticket system to resolve the matter.

The Client represents and warrants that it owns or is authorized to store and ship all goods delivered to the Company, that such goods are lawful, accurately described, and not counterfeit, hazardous (unless disclosed and accepted in writing), perishable, or prohibited by law or by the applicable marketplace or carrier.

The Client is responsible for providing accurate inbound notifications, SKUs, prep instructions, and shipping information. The Company is not liable for delays, rejections, or fees caused by inaccurate Client information or marketplace policy changes.

Title to and risk of loss of the Client's goods remain with the Client at all times; the Company acts solely as a bailee providing storage and handling. The Company will maintain reasonable inventory records; the Client is responsible for reconciling counts and reporting discrepancies within ten (10) days.

Storage fees accrue while goods are held. Goods unclaimed or with an unpaid balance for more than ninety (90) days may, after written notice, be deemed abandoned and disposed of or liquidated to recover outstanding amounts, as permitted by applicable law.

The Company arranges shipments through third-party carriers on the Client's behalf. Transit times, carrier fees, and delivery are subject to the carriers' terms. The Company is not responsible for carrier delays, losses, or damage occurring in transit once goods leave our facility.

To the maximum extent permitted by law, the Company's total aggregate liability arising out of or relating to the Services shall not exceed the total Service fees paid by the Client to the Company in the three (3) months preceding the event giving rise to the claim, and in no event shall exceed the documented replacement cost of affected goods. The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost sales, or marketplace account impacts.

Unused, un-applied prepaid Balance may be refunded upon written request to the original payment method, less any non-recoverable processing fees and any fees for Services already performed or in progress. Either party may terminate this Agreement at any time; upon termination, the Client shall pay all outstanding fees and arrange removal of goods within thirty (30) days.

This Agreement is governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles. The parties agree to attempt in good faith to resolve any dispute informally before pursuing formal proceedings, and to submit to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

The Client consents to the Company maintaining electronic records of this Agreement, the Client's acceptance (including electronic signature, IP address, browser user-agent, and timestamp), payment authorizations, invoices, and account activity. The Client agrees that such records constitute admissible evidence of the terms accepted and payments authorized, and may be provided to payment processors, financial institutions, or authorities as reasonably required.

The Company may update this Agreement from time to time. Material changes will be reflected by an updated version number and effective date. Continued use of the Services after changes take effect constitutes acceptance of the revised Agreement.

Questions about this Agreement may be directed to info@sunnycoastprep.online or through the in-portal support ticket system.